Terms of service
Article 1 – Definitions
In these General Terms and Conditions, the following definitions apply:
Withdrawal Period – the legally defined 30-calendar-day period during which the Consumer has the right to withdraw from a Distance Contract.
Consumer – a natural person acting outside their trade, business, craft, or profession, who enters into a Distance Contract with the Supplier via the platform operated by the Website Operator.
Day – a calendar day, including weekends and public holidays, unless stated otherwise.
Durable Medium – any method that enables the Consumer or the Website Operator to store information addressed to them in a way that allows future access for a period appropriate to the purpose, without alteration (for example, an email message).
Right of Withdrawal – the Consumer’s statutory right to cancel the Distance Contract during the Withdrawal Period without giving any reason.
Website Operator – Luna & Grace (operated by Trexa Group), identified in Article 2; the entity providing the online platform, customer service, and transaction intermediation, but not acting as the direct seller of the products.
Supplier – the entity described in Article 2, based in China, responsible for the production, quality, packaging, and shipping of the products purchased by the Consumer.
Distance Contract – an agreement concluded between the Supplier and the Consumer under an organized distance-selling system using means of distance communication, up to and including the moment the agreement is concluded.
General Terms and Conditions – these terms governing the relationship between the Consumer, the Website Operator, and the Supplier.
Article 2 – Identity of the Website Operator and the Supplier
Company name: Luna & Grace (Trexa Group)
Online store: Luna & Grace
Registered address: Nieuwegracht 83, 3512 LJ Utrecht, Utrecht, Netherlands
KVK Number: 98237047
VAT Number: NL868411723B01
Email: info@luna-grace.com
Phone: +31 6 20 37 82 66
Contractual Relationship
The Consumer acknowledges that by making a purchase through the Luna & Grace website, they enter into a direct Distance Contract with the Supplier.
The Website Operator acts solely as an intermediary — providing the shopping platform, transmitting orders, and offering customer support — and is not the party selling the goods.
The Supplier bears full responsibility for production, quality standards, conformity, packaging, and international shipping of the products, as well as compliance with product standards and import-export regulations.
The Website Operator Luna & Grace (Trexa Group) provides a secure online platform, supplies the Consumer with information provided by the Supplier, facilitates payment processing through third-party providers, and supports the Consumer with inquiries, complaints, and returns.
By placing an order, the Consumer expressly accepts that the Supplier acts as the merchant of record, that the Website Operator is not responsible for fulfilling the Supplier’s obligations beyond its intermediary role, and that any claims concerning product quality or shipping must first be addressed to the Supplier.
Article 3 – Applicability
These General Terms and Conditions apply to every offer published on the Website Operator’s platform and to every Distance Contract concluded between the Consumer and the Supplier.
Before concluding the Distance Contract, the Consumer is provided with the full text of these General Terms and Conditions in a manner that allows them to be stored on a Durable Medium and reviewed later.
For contracts concluded electronically, these General Terms and Conditions are also made available in electronic form.
If any provision is deemed invalid or unenforceable, the remaining provisions shall remain fully in force.
Matters not regulated by these Terms shall be interpreted in accordance with their purpose and spirit, and any doubts shall be resolved in favor of the Consumer.
Article 4 – Offer
If an offer is limited in time or subject to specific conditions, this will be clearly indicated.
Offers are non-binding. The Supplier, acting through the Website Operator, may modify or withdraw an offer at any time.
Each offer includes a complete, reliable, and accurate description of the products so that the Consumer can make an informed purchasing decision.
Images should reflect the actual appearance of the products as accurately as possible; however, differences in color, size, or details may result from screen settings, production batches, or material properties and shall not be considered defects.
Obvious errors, mistakes, or technical faults are not binding on the Supplier or the Website Operator.
Each offer includes information on the total price (excluding American VAT and import duties, where applicable), shipping costs, additional charges, available payment methods, the Consumer’s rights of withdrawal and return, delivery times, and limitations of liability for delays.
Article 5 – Agreement
The agreement is concluded when the Consumer accepts the Supplier’s offer via the Website Operator’s platform and fulfills the specified requirements.
After receiving the order electronically, the Website Operator promptly sends the Consumer an order confirmation on behalf of the Supplier.
The Website Operator uses appropriate technical and organizational measures to ensure secure data transmission and a protected shopping environment.
The Supplier and the Website Operator have the right — within the limits of the law — to verify the Consumer’s ability to fulfill payment obligations; in justified cases, they may refuse the order or impose additional conditions, informing the Consumer accordingly.
After the conclusion of the Agreement, the Supplier (through the Website Operator) provides the Consumer with:
(a) customer service contact details for notifications and complaints (info@luna-grace.com)
(b) the rules regarding the right of withdrawal
(c) provisions relating to warranties and after-sales service
(d) the full price including delivery costs
(e) available payment methods
Article 6 – Right of Withdrawal and Return Policy
The Consumer has the right to withdraw from the Distance Contract within 30 days from the day of receiving the product, without giving any reason.
During the Withdrawal Period, the Consumer should handle the product and packaging with care, only to the extent necessary to assess the nature, characteristics, and functionality of the goods.
Returned products must remain in their original condition: unused, unwashed, undamaged, with all tags attached and, where possible, in the original packaging.
To exercise the right of withdrawal, the Consumer must send notice of withdrawal to the Website Operator within the Withdrawal Period by email to: info@luna-grace.com
After giving notice, the Consumer must return the product as soon as possible and retain proof of shipment, such as a confirmation containing a tracking number.
The right of withdrawal does not apply to made-to-order products, personalized products, or hygiene items (for example underwear or socks), unless the product is defective.
Article 7 – Costs of Exercising the Right of Withdrawal
If the Consumer exercises the right of withdrawal, they bear the direct cost of returning the goods, unless the product is defective, damaged, or not as described.
The refund will be made as quickly as possible, no later than 7 business days after receipt of the returned product or proof that it has been sent back.
The refund is made using the same payment method used by the Consumer for the purchase, unless the parties agree otherwise.
If the value of the goods has decreased as a result of handling beyond what is necessary to inspect them, the refund amount may be reduced accordingly.
Article 8 – Warranty and Conformity of Goods
The Supplier guarantees that the goods offered comply with the Agreement, the description provided in the offer, and meet reasonable standards of quality and usability in accordance with applicable American law.
Any defects, damage, or incorrect deliveries must be reported to the Website Operator within 14 days of receipt of the shipment.
The warranty does not apply if the Consumer has independently modified or repaired the product, used it improperly or for purposes other than intended, or if the defect resulted from negligence, misuse, or failure to follow instructions.
Article 9 – Delivery and Performance
The Website Operator and the Supplier exercise the highest level of care in processing orders and organizing delivery.
The delivery address provided by the Consumer when placing the order is binding for delivery execution.
The risk of loss or damage to the goods remains with the Supplier until the product is delivered to the Consumer.
Standard delivery times are published on the store’s website; however, they may be extended due to circumstances beyond control, such as customs clearance, carrier delays, or weather conditions, for which the Website Operator and the Supplier are not liable.
After dispatch, the Consumer receives an email confirming shipment together with a tracking link.
An order may be canceled or modified within 4 hours of being placed; after that time, changes are not guaranteed.
Article 10 – Fixed-Term Agreements: Duration, Termination, and Renewal
Unless otherwise stated, all purchases are one-time transactions.
In the event of future subscription services or fixed-term agreements, the Consumer may terminate the agreement under the terms agreed between the parties, provided that the notice period does not exceed one month.
Fixed-term agreements are not automatically renewed; any extension for an indefinite period requires preservation of the Consumer’s right to terminate with one month’s notice.
The provisions of this article apply in conjunction with the relevant provisions of American law.
Article 11 – Payment
Unless otherwise agreed by the parties, payment for the order must be made at the time it is placed.
Accepted payment methods are displayed on the checkout page and include, among others, payment cards and digital wallets.
The Consumer is obliged to notify the Website Operator immediately of any errors in payment details.
In the event of non-payment, the Supplier or the Website Operator may cancel the order, suspend its execution, or take measures to recover the funds in accordance with applicable law.
Payments are processed by third-party providers; the Website Operator does not store full card details and is not responsible for errors or breaches occurring on the payment provider’s side.
Article 12 – Complaint Procedure
The Website Operator maintains a transparent and publicly accessible complaint procedure, accepting and handling complaints fairly and within a reasonable time.
Complaints regarding the performance of the agreement must be submitted without delay, in writing, to: info@luna-grace.com, including the order number, description of the complaint, and evidence (for example photos).
A complaint is acknowledged within 14 days; if processing requires more time, the Consumer will be informed of the expected resolution timeframe.
If the dispute cannot be resolved amicably, it may be referred to the competent authorities or courts in the United States.
Article 13 – Disputes and Governing Law
These Terms and the Agreements concluded on their basis are governed by the law of the United States.
Any disputes arising in connection with these Terms or the Agreement shall be subject to the exclusive jurisdiction of the American courts.
The Website Operator and the Supplier are not obliged to participate in out-of-court proceedings before a consumer arbitration board, but they declare willingness to cooperate with the competent authorities where required by law.
Article 16 – Price
Import Duties and VAT
The prices shown on the website do not include American VAT or any potential import duties.
If goods are shipped directly from the Supplier’s warehouse in China, the carrier may charge customs duties or taxes upon delivery, in accordance with applicable law.
Any customs, tax, or other import-related charges are borne solely by the Consumer and are not included in the price shown at checkout.
By accepting these Terms, the Consumer acknowledges that import VAT and customs duties may be collected separately upon delivery.
Article 18 – Taxes and Reporting of Payment Data in the United States
In accordance with tax and reporting regulations applicable in the United States — including regulations of the Internal Revenue Service (IRS) and applicable international reporting frameworks — marketplace platforms and payment service providers may be required to collect and report transaction-related data.
The purpose of these obligations is to ensure tax transparency and compliance with the laws of the United States.
By making a purchase in the online store, the Consumer acknowledges that transaction data — including sales values and information regarding payment methods — may be collected, processed, and transferred to the competent tax authorities by payment operators, to the extent required by law.