Shipping

Cutoff time: 22:00 (CET)
Order processing time: 1–2 business days (Mon–Fri)
Delivery time: 5–7 business days (Mon–Fri)
Total delivery time: on average 7–12 business days

Below you will find detailed information regarding shipping costs, estimated delivery times, the couriers we use, and how to track your shipment.

Order Processing

After placing your order, we need 1 to 2 business days to prepare it.

Orders placed by Friday before 22:00 (CET) are usually prepared for shipment before the weekend.

Orders placed after this time will be processed starting from the following Monday.

Delivery Time

Once your order has been processed, it will be shipped, and delivery usually takes 4–6 business days on average.

The total time from placing the order to receiving the parcel is usually 5–8 business days.

The delivery times provided are estimates and may vary depending on the delivery location and any customs-related delays.

Delivery Options

We offer standard free shipping within the United States

At this time, we do not offer express delivery options.

Shipment Tracking

Once your order has been shipped, you will receive an email containing a tracking link.

This allows you to monitor the status of your order and the estimated delivery date at any time.

Returns

If your order does not meet your expectations, please contact us within 30 days of receiving your parcel by emailing: info@luna-grace.com to receive return instructions.

Please note that the customer is responsible for the return shipping costs.

Important Notes

We are not responsible for delays or damage that occur during transport.

We recommend checking your parcel within 24 hours of delivery and reporting any issues immediately.

Contact

If you have any questions regarding shipping or the return process, you can contact us at: info@luna-grace.com

We will make every effort to respond as quickly as possible.

Contact Details

Company name: Luna & Grace (Trexa Group)
Online store: Luna & Grace
KVK Number: 98237047
VAT Number: NL868411723B01
Email: info@luna-grace.com
Phone: +31 6 20 37 82 66
Contact form: Contact form

Opening hours:
Monday – Friday: 08:00 – 18:00
Saturday – Sunday: 10:00 – 16:00

We respond to emails within 24 hours.